Security Vulnerability Reporting

We take the security of our products seriously and welcome reports of potential security vulnerabilities from customers, partners, security researchers, and other third parties.

Security Contact:
security@vertex.fi

If you believe you have discovered a security vulnerability affecting one of our products or services, please send a report to the email address above.

Information to Include
To help us investigate efficiently, please include as much of the following information as possible:

• Product name and version
• Description of the vulnerability
• Steps required to reproduce the issue
• Proof-of-concept, screenshots, logs, or other supporting material
• Potential security impact
• Your contact information for follow-up questions

What to Expect
After receiving your report, we will:

• Acknowledge receipt within 5 business days
• Review and assess the reported issue
• Contact you if additional information is needed
• Keep you informed about the status of the investigation when appropriate
• Work to resolve confirmed vulnerabilities within a reasonable timeframe

Responsible Disclosure
We request that potential vulnerabilities are not publicly disclosed until we have had a reasonable opportunity to investigate and address the issue. We will not take legal action against individuals who act in good faith and follow this reporting process.

General Support
This contact address is intended solely for reporting cybersecurity vulnerabilities. Technical support requests, feature requests, and other non-security matters should be directed through our normal support channels.

Last updated: 10 September 2026